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Why Is NPS So Important?
Posted by Kim Walsh at Apr

It may be time to reconsider the Net Promoter score (NPS) as a useful metric of customer experience. Many companies today are doing both external and internal NPS scores. What really comes out of those surveys? I have seen companies compile and create very complex excel sheets based on customer feedback. But what do they […]

Category: ', Customer Automation, LTV, NPS, VIP Customers